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"18. Root Cause Analysis"

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Words
80/20 rule
brainstorming
causation
causes
correlation
defects
design of experiments
factors
failure effects
failure modes
failure modes and effects analysis
fault tree diagram
fishbone diagram
five why analysis
human causes
negatively correlated
organizational causes
pareto chart
physical causes
positively correlated
quality characteristic
risk priority number
root cause analysis
scatter diagram