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VocabTest.com Material
Based on Words From:
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2) Vocabulary Power Plus®
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3) Wordly Wise 3000®
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Book 6
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Book 12
Managerial Com Crossword
Special Characters:
“
Down
:
1) Can carry implications and place the person in a defensive position.
2) Can show affection or be harmful. Can be seen as supportive, but depends on relationship with the other person or situation you are in. Can communicate dominance.
3) focus on clarifying misunderstandings, providing information
4) Simply ignoring the other person
6) organize separate sessions, establish protocol, regulate agendas, etc
7) Nonverbal cues reinforce words already spoken
8) Label someone as something. Using “is.”
9) the same words to mean different things
10) Express feelings, opinions, and preferences openly, honestly, and directly while being respectful of others.
11) way to release hostility
12) tone of mediation, developing rapport, etc
13) Non-verbal cues differ from words being spoken
14) We do not use the word “is”
16) Body movements and gestures. This regulates turn taking. Ex. Thumbs up = Good
17) The way we say things. We can modify the verbal message by changing tone of voice.
18) We attach dates to our dealings with people to remember that people change. Ex. He was angry Jan 1st, sad Jan 2nd
19) Grouping people together, generalizing
20) We see things as either “black or white”
21) one’s ability to attain a goal is hampered by the imposition of some barrier
22) Words tell you something different than verbal cues. Ex. Slamming a hand on the desk to emphasize while words say something kind
Across
:
1) A person can only win at the other person’s expense
4) We don’t acknowledge that people change over time
5) trying to decide between two attractive goals that are mutually exclusive
7) facilitate communication between the parties so that they can work through the problems and reach a decision on their own
13) Face the conflict openly
15) exert substantive control over the negotiation by recommending proposals, giving options, etc
18) listens to both sides of the issue and then makes a decision
20) we mentally add Ect. to all thoughts in order to remember people are more than one thing.
21) Re-formalize the conversation, control or regulate the interaction
22) When businesses are divided into departments that have completely different perspectives from each other.
23) You can make assumptions about someone based on what they have. Ex) diplomas, pictures of family.
24) Method of releasing aggression
25) Simply withdrawing from the argument
26) We can use time to emphasize respect or indicate different things. Ex) Showing up late
27) The nonverbal cues allow you to understand words not spoken. Ex with a woman. Look….I like you a lot but….
28) Distances of Interaction
29) We respond to a word or phrase without truly listening
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