ITIL Terms Matching Quiz Crossword
|
Down:
1) A measure of how long it will be until an incident, problem, or change has a significant impact on the business.3) When a user has an issue with a service we support., when something is broken, or when something is not working as expected, they report a ...4) A measure of the effect of an incident, problem, or change on business processes. |
Across:
2) A database or structured document with information about all current IT services, including those available for deployment5) Used to identify the relative importance of an incident, problem, or change. 6) A formal proposal for a change to be made. |
 |
|
|