IC Chpt 5 Crossword
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Down:
1) physiological process of decoding sounds.3) Stop, Look, Listen4) nonjudgmental, nondefensive, empathic listening to confirm the worth of another person.5) Those who look at the overall structure of the message to see what action needs to be taken; they also like efficient, clear, and briefer messages.6) a message about a message; the message a person is expressing via nonverbal means (facial expression, eye contact, posture) about he message articulated with words.8) process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.10) Those who prefer to focus on the emotions and feelings communicated verbally and non-verbally by others.11) the process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged.13) pretending to listen.14) Those who prefer to listen for the facts and evidence to support key ideas and an underlying logic; they also listen for errors, inconsistencies, and discrepancies. 20) pay attention to meta-messages (nonverbals)24) put own thoughts aside; be present mentally and physically; intentional listening; don't rush speaker; be open-minded |
Across:
2) cognitive process in which we take into account another person's thoughts, feelings, values, background, and perspective7) Those who withhold judgement, listen to all sides of an issue, and wait until they hear the facts before reaching a conclusion.9) from of communication interference causes by emotional arousal12) the fear of misunderstanding, misinterpreting, or being unable to adjust to the spoken messages of others.15) Focusing only on particular parts of the message16) perceiving personal attacks,criticisms or hostile undertones where non are intended.17) listening to evaluate and assess the quality, appropriateness, value or importance of information.18) do not interrupt; respond and provide appropriate verbal and nonverbal feedback; appropriately contribute to the conversation.19) relational, analytic, critical, or task-oriented.21) Cognitive, Emotional, Behavioral22) focusing communication on myself instead of the person talking23) listening only to the content level and ignoring the relationship level.25) listening carefully for the purpose of attacking the speaker26) Preferred way of making sense out of spoken messages. |
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