Vocab and Ch. 1 Leadership Crossword
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
                                                         
 
 
Down: 1) The job of recruiting and selecting new workers, making job offers, and orienting the new employees2) The principle that each staff member should have only one boss. 3) The beliefs, values, and norms shared by workers in the organization that are then passed on to new employees5) The food and beverage products, money, time, equipment, energy, and work methods that can be used to reach goals. 6) The basic management activity that involves arranging group efforts in the best way. 10) The obligation that workers have to their own bosses13) Planning and using procedures and tools to increase a person’s efficiency and productivity.14) The basic management activity that involves determining the extent to which the organization keeps on track of achieving goals16) The ability to inspire and motivate employees to act in ways that are in line with the vision of an organization and that help accomplish its goals.18) A position ranging from the establishment’s owner or manager, to department heads such as the kitchen or beverage manager, to entry-level employees such as servers and bartenders. 19) Using what you have to do what you want to do20) The process of assigning authority to employees to do work that a manager at a higher organizational level would otherwise do22) Baselines of quality and quantity that can be compared to actual operating results 23) Someone who can serve as a wise adviser for an employee Across: 4) Rules of appropriate behavior toward others at work. 7) A listing of the tasks that a person working within a position must be able to perform. 8) A team of employees from different departments who consider problems that impact their areas and the operation as a whole.9) A process in which several people build relationships to help with career advancement and keep updated about the industry11) A listing of the personal requirements needed to successfully do the tasks listed on the job description12) A process that requires an employee to demonstrate a high level of skill and to meet specific performance requirements by participating in a rigorous process to become certified 15) The process of moving around the restaurant or foodservice operation constantly, praising workers who perform well and correcting employees if work is not being done correctly. 17) Actions that discourage improper worker behavior21) Actions that encourage desired worker behavior.24) Formal power within an organization25) A process managers can use to identify what causes them stress in the workplace or in their personal lives.26) A legal term that indicates a failure to use reasonable care as a manager, which is grounds for legal action27) Technical, advisory specialists such as accountants and purchasing personnel whose jobs are to provide good advice to the actual decision makers employed in line positions. 28) The actions people take to further their careers
 

 

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