AIS test CH 10 Crossword
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
                                                  
 
 
Down: 1) Customers have complained that their invoices are not correct. The amount of goods received does not correspond to the number of items on the invoices. After some investigation it was determined that shipping clerks have made errors in recording the amount shipped.3) Several shipments have not been made in a timely manner.4) Customer service representative can manually key in order data at one of many PCs. In the first two weeks of operation, every sales order produced by the computer was missing a "ship-to" address. Across: 2) The sales personnel can approve all customer orders.5) Any correcting entries to be made by the customer service representative are done at a later time rather than as the data is input into the system. Some customer orders are never corrected and re-entered.6) The finished goods warehouse delivers goods to the shipping department, accompanied by the picking ticket. After checking the goods against the picking ticket, the shipping employee signs the picking ticket and gives it to the warehouse employee. Then the shipping department prepares a three-part shipping notice, one copy of which serves as the packing slip. A recent audit discovered that a dishonest warehouse employee had been forging picking ticket documents, thereby having goods shipped to an accomplice.7) The OE/S system does not advise the customer service representative to check the data entries before moving on to the next order.8) Proper comparisons are not made to ensure that the shipping notice inputs are represented by an actual shipment of goods.9) Customer service representatives record customer orders on prenumbered order forms, and then forward the forms to the corporate office in Orlando for processing. J.B. Wrigley, one of Mandates top salesmen, had a very good week; he mailed 55 customer orders to the corporate office on Friday afternoon. Unfortunately, they were misplaced in the mail and did not reach Orlando until three weeks later. Needless to say, those 55 customers were more than a little displeased at the amount of time that Mandate took to fill their orders.10) The customer service representative can enter a customer code with no matching customer master data and no authorized customer. Therefore, it is possible to make invalid entries into the system.
 

 

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